Frequently Asked Questions

  • We offer individual therapy, couples counseling, and family therapy.

    In addition to our therapy services, we also provide clinical supervision for provisionally licensed therapists and graduate students.

    As a part of our integrative healing services, we offer Reiki energy healing.

  • We accept Aetna, BCBS, Cigna, United Healthcare, Oxford, and Oscar Health. 

    If we are out of network with your insurance provider, we can provide a receipt (commonly referred to as a "superbill") with appropriate details for you to request reimbursement from your insurance carrier if applicable.  Many clients are able to obtain at least some reimbursement from their insurance provider for mental health services.   

    If you will be using out of network benefits, we recommend that you ask your insurance company the following questions: 

    • Do I have “out of network mental health benefits”?

    • If so, how much or what percentage of session fees are covered?​

    • How do I submit claims in order to receive reimbursement?

    • How long does it take to receive a reimbursement check?

    • Is there a session limit, deductible, or pre-authorization required?

    *Please note that insurance does not cover integrative healing services. Explore FAQ about Reiki and integrative healing services here.

  • No. All sessions are conveniently provided online via Telehealth using a secure HIPAA compliant platform. All you need is a phone, tablet or computer, a private, quiet space for sessions and internet access to get started. 

  • We accept all major credit cards. Full payment is due at the time of service.

    In an effort to make sure that culturally responsive therapy is accessible to Black women, we are proud to accept vouchers from Loveland Foundation. Please indicate on your therapy inquiry/contact form if you are a participant of a current Loveland Foundation healing cohort.

  • Your appointment time is specifically reserved for you. A 24-hour notice to cancel or reschedule is required.

    Missed appointments or late cancellations may be charged for the full rate of the session.

  • Therapy starts where you are. In your first appointment, your therapist will ask some questions to get to know you. You and your therapist will have a discussion about what brings you to therapy and your hope for therapy. You and your therapist will collaborate to create goals together in subsequent sessions. 

    ​Therapy provides you with a space where you can release and process painful emotions in a safe and healing environment. Even though taking the first step can be anxiety provoking, on the other side of that step lies hope, healing, and positive transformation.

  • Yes, therapy is absolutely confidential. This means that your therapist won't share anything discussed in session with others. Since your therapist is a mandated reporter, exceptions to confidentiality are safety-related: suspicion of harm to self or others, elder abuse, child abuse, or court order.

  • A strong therapeutic relationship (rapport) is the most important factor of success in therapy. A good therapist-client relationship includes mutual respect. You should feel affirmed, heard, and validated. It's important to ask yourself if you feel comfortable, authentic and genuine with your therapist. 

    Therapy works when you are able to explore vulnerable and painful aspects of your life. When clients can feel hopeful about therapy and choose a therapist who they feel comfortable with, this increases the likelihood that their therapeutic experience will be helpful to them.

    ​Therapy provides you with a space where you can release and process painful emotions in a safe and healing environment. Even though taking the first step can be anxiety provoking, on the other side of that many clients often find a renewed sense of hope and support in healing.

    Learn more about Dr. Hollins, her background, and her approach to therapy.

  • Our process for getting started is designed to be seamless and convenient. You can complete the Therapy Inquiry Form on our Contact page.

    Also, feel free to email us at info@serenelifecw.com or text 919-335-5601 to schedule your first session.

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"Healing begins where the wound was made."
— Alice Walker